Are you feeling stuck? Overwhelmed with anxious thoughts? Perhaps you are looking for a way out of an unhealthy pattern of behaving or thinking. Or helping someone who is struggling emotionally. Is there a relationship you would like to improve?

We are Registered Clinical Counsellors (RCC) that can help you gain a deeper awareness of yourself and make steps towards your therapeutic goals. We can meet you in East Vancouver, Richmond (Central), or online from anywhere in British Columbia.

About Us

Who we are

Hsieh (“Shay”) Counselling is committed to serving individuals, couples, and families in Richmond and Vancouver, BC through competent, confidential, compassionate, and non-judgmental counselling services. We are Registered Clinical Counsellors (RCC) in the province of British Columbia as well as Canadian Certified Counsellors (CCC). Both of us have experience working with youth, young adults, and their families. We are also able to integrate faith into therapy if this aligns with your beliefs and worldview.

Imelda Hsieh, RCC, CCC

imelda profile

I work with young adults, couples, and teens to facilitate insight and empower them to enact positive changes in their lives. I journey alongside my clients to help accomplish their goals, whether it be healing from past traumas, developing new patterns of thinking, establishing healthier ways of relating to themselves and to others, or navigating a life transition. I am passionate about helping people access their personal strengths so they can live their lives to the fullest.

My approach is gentle, compassionate, and strength-based. Depending on my client’s needs, I draw from Cognitive-Behavioural Therapy, Dialectical Behavioural Therapy, Adlerian Therapy, and other therapeutic approaches to bring about changes in thinking and being.

I specialize in supporting gifted teens and their families in understanding their unique social, emotional, and academic needs. If you are a teen or parent of a teen with high ability and/or intense thoughts and emotions who struggles with anxiety, perfectionism, building relationships with peers, or identity, I would love to help you.

Kevin Hsieh, RCC, CCC


I believe that life is most vibrant when we feel we belong and are connected. Helping families, whether by helping spouses reduce conflict, helping parents and children see more eye-to-eye, or untangling complex family dynamics, is my calling. I believe in helping people develop truly life-giving lifestyles embedded in community.

A former public servant, I followed a calling to the field of counselling psychology. I have served children, adults, couples, and families through the Ministry of Children and Family Development, Family Services of Greater Vancouver, in a school setting, and on a local crisis line.

I enjoy board games and occasionally acting as a Dungeons and Dragons DM. Coupled with my love of gaming is a passion for helping youth and young adults understand their video gaming activity and develop healthy relationships with technology. If you are finding yourself using games as a way to escape and have trouble facing some of your real life issues, I would love to help you.

About Registered Clinical Counsellors

The term “counsellor” is not a protected title in the province of British Columbia where we practice, which means that anyone can call themselves a counsellor (or therapist) in the province. In B.C., a Registered Clinical Counsellor (RCC) must have met specific educational and training criteria. This usually means a master’s degree and a supervised practicum which includes clinical hours. They must also uphold stringent professional and ethical standards (these can be viewed on the website of the British Columbia Association of Clinical Counsellors).  Many extended health insurance policies cover part of or all of the costs associated with receiving services from an RCC. Please check with your insurance provider to see what services are covered.

Both Imelda and Kevin are licensed counsellors with RCC and CCC designations. Please inquire if you have any questions about extended health or other insurance coverage for RCCs and CCCs.


[September 2021 Update] We are currently only seeing clients online.

Whether you are struggling with a mental health issue, looking to strengthen your marriage, experiencing conflict with your child or parent, or would like someone to journey alongside you in self-discovery, we are here for you. Here are some of the issues we may be able to help you with:

    • Anxiety
    • Social anxiety
    • Depression
    • Life transitions
    • Grief & loss
    • Problematic Internet use or gaming addiction
    • Parent-child communication/conflicts
    • Self-esteem
    • Self-harm
    • Personal growth and development
    • Pre-marital counselling
    • Marriage counselling
    • Giftedness

We believe that you are the expert of you, your experiences, motivations, strengths, and development. As your counsellor, we can help you in your journey of healing and self-discovery by guiding you in research-based therapeutic techniques and coming alongside you so that you do not have to face your challenges alone. By working together we can help you to:

    • Develop coping strategies
    • Feel heard and understood in a safe, confidential, and non-judgmental space
    • Understand your feelings, behaviours, and motivations better
    • Connect to your family, friends, and self in healthier ways

Contact us to connect about whether our services are suitable for you.



Session rates are set in accordance with the standards set by the British Columbia Association for Clinical Counsellors (BCACC).

50 minute Individual Session — $135 (+ 5% GST)

50 minute Family/Couples Session — $150 (+ 5% GST)

80 minute Family/Couples Session — $225 (+ 5% GST)


Payment must be made by the start of the session time in cash, cheque, or e-transfer (preferred) to your counsellor. Unfortunately, we do not take credit card at this time.

Cancellation policy

Please note that a fee will be applied for any cancellations without 48 hours notice and for no-shows.

Insurance Coverage

Services provided by a Registered Clinical Counsellors (RCC) and Canadian Certified Counsellors (CCC) are sometimes covered by extended health insurance.  Please check with your insurance provider or contact us for more information.

Contact Us

Book an appointment

We would love to talk to you about whether our services are right for you. Please email us and leave your number for a phone consultation. We will get back to you within two business days.

Email: connect@hsiehcounselling.ca

Please note that email is not secure; please refrain from reporting sensitive information over email. Simply leave us your name, a good time and way to contact you, and we will contact you as soon as possible.


We are currently only meeting with clients online. If you prefer an in-person session, please send us a message.

Leave a message

You can also use the contact form below to send us a message. Please let us know the reason you are contacting us and leave a way to reach you back.